Delete your account

Ask us to delete your account and the data linked to it

On this page you can ask us to delete your account and the data linked to it, without having to install or open the app.

It applies to every app published by Javajan Fidelització - Fidelización Moneder in the app stores and to its websites.

How to delete your account

From the app

Open the app and sign in. In your profile you will find the option to close your account. The account is closed immediately.

From the website

Go to close my account

With the form

If you cannot sign in, fill in the form on this page. We will check that the account is yours and close it within one month at the latest.

Go to the form

Account deletion request

Enter the details you signed up with: we will use them to find your account. We will write to the email address you give us to confirm that the account has been closed.

First and last name *

Account email address *

ID number (DNI / NIE)

Optional. It helps us find the account if we cannot find it by email.

Phone

App or website where you have the account

Optional. For example, the name of the app or of the voucher campaign.

Comments

Optional. Any detail that helps us find the account.

I understand that closing the account is final and that I will lose my balance and any unused vouchers.

I have read and accept the privacy policy

What happens when you delete your account

You will lose any balance you have left: it is transferred back to the issuing entity.
Any vouchers you have not used yet will be cancelled.
Any cards linked to your account will be deactivated.
You will not be able to sign in again or recover the account.

Which data we delete and which we keep

Removed or no longer used

Your account and access: your username and password stop working.
The cards linked to your account, which are deactivated.
Your acceptance of the terms of use and your communication preferences: we will not write to you again.

Kept blocked

Your identification data (name, ID number and contact details) and your transaction history (purchases, top-ups, payments and vouchers), because tax and commercial law requires us to keep them.

While they are blocked we do not use them for anything: we would only provide them to public authorities, judges and courts if they required them. We delete them when the legal retention period ends, which is up to 6 years.